Leeds based digital marketing agency Ascensor is set to add further quality hallmarks to their credentials, with the addition of quality management system ISO9001 and The Cabinet Office Award for Customer Service Excellence.
Ascensor has reached the accreditation stage for these demanding awards, which will add to their recent achievement of ISO27001, a rigorous international standard covering information security management systems.
Providing client confidence
MD Andrew Firth says: “We are a high growth business with well-established processes, and the ISO9001 award will formalise our procedures and ensure they are embedded and consistent, as we continue to grow our team and service delivery. This enables new team members to slot into their roles with ease. In turn, we can give our clients further confidence that alongside our creativity and vision, we can boast strong management processes, and clearly demonstrate our high standards in quality assurance.”
He adds: “ISO9001 is much more than just another accreditation, it reflects a culture of rigour on our clients’ behalf. We are a web development and marketing business that serves clients of all sizes, from PLCs to start ups. Our customers choose Ascensor because of their need for strong, consistent processes in our planning, web development, project management and technical testing. ISO 9001 formalises this rigour.”
Customer Service hallmark
Ascensor is also preparing for the final stages of The Cabinet Office Award for Customer Service Excellence, which companies can only achieve by demonstrating their commitment to understanding customer insight; creating a customer focused culture across the business; providing effective customer communications; responding to customer feedback, and delivering high quality customer service.
Commenting on the award, Andrew says: “Following rigorous assessment, we will soon begin the accreditation stages for the achievement of the Customer Service Excellence hallmark, which is awarded by UK Assessment Services (UKAS). We are delighted to have reached this stage, which reflects the commitment to customer service across Ascensor.”
Distinctive positioning
Andrew continues: “For our current and future clients it’s a further demonstration of commitment to quality and customer service delivery, and these achievements will continue to help us to differentiate Ascensor against our competitors.”
In January 2021 Ascensor won Best Large Digital Agency of the Year in the Northern Digital Awards.
