Metro Bank, the community bank, recently welcomed Naz Shah, Member of Parliament for Bradford to its Market Street store.
Hosted by Metro Bank’s local director, Fraser Anderson, Naz enjoyed a tour of the bank including the safe deposit boxes, vault, private viewing rooms and Magic Money Machine, while Fraser explained about the Bank’s community focus, relationship banking and its aim to exceed expectations on service. Naz was pleased to hear that the store is fully accessible for disabled people with powered doors and lowered counter facilities.
Fraser explained how his team supported local businesses, including SMEs and charities. “Our relationship-based approach really helps businesses thrive and sets us apart from other high-street banks.” explains Fraser Anderson, Bradford Metro Bank’s Local Director. ‘’We also talked about our commitment to the high street and the important role banks play in the health of the local community. We discussed the many ways in which we proactively engage with and support the local community and the genuine need for access to cash and face to face banking services.”
Naz was keen to talk about the current cost of living challenges and how they are impacting people and businesses in the heart of Bradford. Fraser is a member of the Business Improvement District and discussed with Naz the impact it was having. Growing numbers of local businesses are moving their banking to Metro Bank, attracted by its relationship-based approach and high quality levels of service for all business customers regardless of their size or turnover. Naz was also pleased to hear about the impact the Bradford store has already had since it opened 18 months ago such as delivering the Money Zone free financial education programme in local schools and collecting for food banks. Metro Bank’s physical presence in the community is central to its ambition of becoming the number one community bank in the UK.