Husband and wife team, James and Melanie Thompson, owners of the Pride & Provenance café, wine bar, restaurant in Halifax were delighted to find they had won this year’s Yorkshire Choice Awards for Customer Service after also having been in one of the finalist positions at the 2019 awards. Their café, wine bar and restaurant has been open for almost three years, situated in the Piece Mill, just outside the south gates of The Piece Hall.

The Yorkshire Choice Awards are a celebration of excellence, founded by Joanne Maltby and Melanie Malcolm the awards recognise and raise awareness of the most inspirational people and businesses throughout Yorkshire.

Owner, James Thompson said, “after such a challenging 18 months when we fought to keep the business alive by diversifying as a delivery and retail business and reopening our restaurant twice after each lockdown, it is an absolute joy to learn our fantastic team has been recognised for its customer service excellence.”

Following the COVID-19 pandemic lockdown and the inevitable shutting down of hospitality businesses in 2020, James and Melanie were unable to run the restaurant, café and bar so instead set about creating a home delivery service and later a small retail unit offering a curation of Pride & Provenance’s wine, beers, spirits, cheese and charcuterie. Together, through the most adverse of times, they delivered their luxury goods, bespoke hampers and gift boxes to homes and businesses across Calderdale.

“From remembering the names of our guests, to sharing little gems about our locally sourced produce, Customer Service excellence is at the heart of everything we do”, says James. “Our wonderful customers still want the additional option of home delivery and retail so we are over the moon to say that we are soon to launch Pride & Provenance Markets, a brand-new retail experience that will open in late Summer 2021 underneath the Pride & Provenance café, wine bar, restaurant. This award is a wonderful reminder to us that even through adversity, great moments can and do still happen”.