STATEMENT FROM THE GRAND HOTEL, YORK
We understand that our guests, and those who are considering booking with us, may have some concerns about their stays in light of the current situation with Covid-19.
We have therefore made some short term changes to our cancellation policy to ensure we can support our guests during this time.
• Existing Reservations - All reservations, even those described as "non-cancellable" or Advanced Purchase, that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 4pm the day prior to scheduled arrival.
• If you have made a booking via Booking.com, Expedia/Hotel.com or any third-party website you MUST contact your provider to amend or cancel your booking.
• If you have made your booking directly with the hotel or through Secret Escapes, please contact the hotel directly.
• If you do not contact your provider or the hotel regarding a cancellation, this will be classified as a no-show which will incur charges.
We will be monitoring the situation closely and will inform you of any further changes.
If you have any queries, please do not hesitate to get in touch.
You can also check our website for any updates.
