CC33, one of the UK's leading customer service outsourcing companies, has been acquired by the iCXperience Group in a deal which will lead to a £15million investment in the company.
The new company will be known as CC33Global, the company will continue to expand its operations, with growth plans to increase turnover from £20 million to £50m and to double its workforce to over 1,000.
Established in 2012, CC33 has become a leader in outsourced contact centre services, handling over 35 million sales and customer service enquiries annually for clients in telecommunications, utilities, travel and leisure, and broadband.
Paul Fletcher, managing director said: "This is a fantastic opportunity for us to grow CC33Global on an international scale. The team is energised by the outlook for the future as we rapidly expand our client base and operations to meet the demand for a comprehensive multi-channel offering.
“Many large private and public sector companies are now looking to outsourcing as minimum wage and employer National Insurance contribution increases make it a more attractive option."
"To have the support and investment from iCXperience is an incredible opportunity. It will provide us with greater financial investment, access to new technologies, and wider resources for our growth. Now, with direct investment in our business, we are setting a growth plan to target £50 million in revenue and the creation of 500+ new jobs as quickly as possible."
iCXperience Ltd is the UK’s largest privately owned customer services outsourcing group with nine companies currently in the organisation and forecasted turnover of over £150m in the year 2024/25.
Reuben Singh, CEO at iCXperience added: “This acquisition is a key part of our expansion strategy, and we look forward to supporting the impressive senior management team as they embark on this rapid growth plan. This acquisition brings another new dimension to our CX offering for the Corporate sector.”
CC33’s cutting-edge technology and innovative service offerings allow for flexible and scalable customer engagement solutions, ranging from telemarketing to omnichannel customer service. The acquisition and investment from iCXperience Ltd will enhance these capabilities, enabling CC33Global to expand its footprint and provide even greater value to its clients.
