Doncaster Sheffield Airport (DSA) is celebrating not one but two regional award wins, having picked up awards for Marketing and Communications at the Sheffield Business Awards on Thursday 7 December and Excellence in Customer Service at Doncaster Business Awards on Thursday 14 December.
The airport was awarded for the significant investment and creative strategies that have been implemented in order to increase awareness for the airport, airlines and the wider region, along with providing outstanding customer service over the course of the year. Additionally, the airport was shortlisted for High Growth Business of the Year at the Sheffield Business Awards and claimed the runner-up spot for the Excellence in Marketing & Communications Award at the Doncaster Business Awards.
This success with awards and nominations reflects the continued progression of Doncaster Sheffield Airport, which has been credited as being the fastest growing airport in the UK with over 1 million passengers. Now flying to over 45 destinations with three main carriers Flybe, TUI and Wizz Air, the airport is targeting ambitious levels of growth in the future which will be set out in full in the new year including plans to achieve an airport railway station through connectivity with the East Coast Mainline.
Doncaster Sheffield Airport has made significant strides with improving the brand awareness of the airport and it’s airlines; working closely with major regional institutions including Welcome to Yorkshire and most significantly, the airport gaining the prestigious naming rights of Sheffield’s arena, now FlyDSA arena, for the next three years.
With customer service at the forefront of Doncaster Sheffield Airport’s ethos, the award win for Excellence in Customer Service reflects a recent Which? survey – the airport score almost 20% higher than any other airport in the North and Midlands in customer satisfaction.
2017 saw investment made to maintain and develop customer service standards by adopting the award-winning WorldHost customer service training programme – the same programme that trained all volunteers for the 2012 London Olympics.
In addition, the airport’s ambassadors – FODSA (Friends of Doncaster Sheffield Airport) – a team of volunteers who meet and greet passengers as they enter the terminal building ensure that each and every passenger is given a great Yorkshire welcome. This, coupled with the airport’s commitment to gaining regular customer feedback and proactively changing experiences to better serve their customers, placed the airport first among their peers at the Doncaster Business Awards.
Steve Gill, Chief Executive at Doncaster Sheffield Airport commented on the award wins:
“We were thrilled to be crowned award winners at both the Sheffield and the Doncaster Business Awards in two highly competitive categories. Our fantastically proactive team continue to develop and promote the airport to customers in the region and beyond, so it’s a great reward to be recognised by our local business community.
Winning the award for Excellence in Customer Service for a second year was a fantastic surprise and it’s testament to our staff and volunteers who are excellent advocates for the airport. Providing exceptional customer service is one of the airport’s core values; getting our passengers from the car park to the departure gate as quickly and easily as possible is something which sets us apart from our competitors and we invest a great deal into ensuring that this remains a top priority.
We are primed to welcome even more passengers to our airport in 2018, with more routes and exciting plans afoot. We would like to wish a Merry Christmas and a great New Year to all our customers, stakeholders, friends and supporters who’ve played such a big role in our success this year.”